After years of frustrated customers and broken promises of McFlurries, McDonald’s franchisees now have the legal green light to fix those notoriously glitchy ice cream machines. Thanks to a new exemption granted by the US Copyright Office, franchise owners and repair technicians now have a “right to repair” and can bypass software locks embedded in the machines’ systems and handle repairs themselves—or call in third-party help. This change, which took effect on October 28, 2024, aims to reduce downtime and improve customer satisfaction by making repairs faster and more accessible.
by rrollins
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